Canyonero Consulting https://canyonero.org Computer Support. Simplified. Thu, 16 Dec 2021 17:07:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 https://canyonero.org/wp-content/uploads/2014/03/cropped-trans_black_circle1-e1395270267545-32x32.png Canyonero Consulting https://canyonero.org 32 32 Set Up A Legacy Contact & Emergency Contact https://canyonero.org/2021/12/16/set-up-a-legacy-contact-emergency-contact/?utm_source=rss&utm_medium=rss&utm_campaign=set-up-a-legacy-contact-emergency-contact Thu, 16 Dec 2021 16:59:51 +0000 http://canyonero.org/?p=1241 It might seem grim to think about it, but what happens with your iPhone if you die? Have you considered that maybe your spouse or family members might want access to your pictures and text messages on your phone for their memories or to see what happened to you last? While it’s not something we […]

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It might seem grim to think about it, but what happens with your iPhone if you die? Have you considered that maybe your spouse or family members might want access to your pictures and text messages on your phone for their memories or to see what happened to you last? While it’s not something we think about often, it’s a good idea to discuss this topic with your family members- especially older parents- so that it’s easier if and when this comes up later down the road.

Starting in iOS 15.2, you can set up a Legacy Contact for Apple devices, which makes it easy to decide what happens to your data when you die. Lifehacker.com recently reviewed this process and showed us how easy it is to set this up- and it’s a great thing to set up now in advance: https://lifehacker.com/how-to-pass-on-your-iphone-data-after-you-die-1848213939

While you’re at it, also consider setting up an Emergency Contact on your phone. This sets up who is notified if you are hurt or in an accident, and is a great resource for first responders and medical professionals that need to get ahold of your family. That is set by going to Settings –> Emergency SOS –> and Emergency Contact (or in Settings –> Health –> Medical ID). It’s also a good idea to add health conditions like allergies or chronic health conditions to this record that might affect emergency care you would receive.

While you might not be there to thank me for this timely reminder to set this up….but your family or next-of-kin will be quite thankful!

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Is the ‘Momo Challenge’ a Threat or Hype? https://canyonero.org/2019/02/27/is-the-momo-challenge-a-threat-or-hype/?utm_source=rss&utm_medium=rss&utm_campaign=is-the-momo-challenge-a-threat-or-hype Wed, 27 Feb 2019 04:01:38 +0000 http://canyonero.org/2019/02/27/is-the-momo-challenge-a-threat-or-hype/

We’ve had some questions on that “Momo Challenge”, and if we think it’s a real threat. What is it? News stories are making the rounds of kids YouTube videos having hidden clips 1/2 way through the videos suggesting kids to hurt themselves or others, with ‘Momo’, a scary doll, scaring them into doing it. Personally, […]

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We’ve had some questions on that “Momo Challenge”, and if we think it’s a real threat. What is it? News stories are making the rounds of kids YouTube videos having hidden clips 1/2 way through the videos suggesting kids to hurt themselves or others, with ‘Momo’, a scary doll, scaring them into doing it. Personally, the image of ‘Momo’ is scary enough (it’s a bust from a horror movie sculptor, and its meant to catch your attention…which is exactly what it does!)

So…is there any truth to this? Snopes.com has always been good at debunking internet hoaxes, and published a great article about the challenge, and it’s subsequent social media craze recently: https://www.snopes.com/news/2019/02/26/momo-challenge-suicide-game/

So, what’s the verdict? Spoiler alert…it’s both! YouTube, and Kids YouTube have never been something you should let your kid have free reign of- period. There are probably some rare instances where YouTube videos were hacked and ‘spliced’ with suggestive content, but it’s very few and far between, and now erroneous news stories are glamorizing it. All this extra attention makes the media- and kids- want to google “What is Momo”, and try to find these videos themselves…which is exacerbating the problem. This is nothing “new”; this is actually a few years old, but it’s gaining popularity now because it’s being shared on social media and people are spreading news articles about it without considering the source or accuracy.

Bottom line: If you’re going to let your young kids watch YouTube, watch it with them and subscribe to trusted channels where you have vetted the source and approved it. Also, be cautious about what you share online, and try to verify accuracy or research before sharing a post with others. No technology use should be unattended- whether the app is “designed for kids” or not.

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What To Do If You Lose Your iPhone https://canyonero.org/2019/02/07/what-to-do-if-you-lose-your-iphone/?utm_source=rss&utm_medium=rss&utm_campaign=what-to-do-if-you-lose-your-iphone Thu, 07 Feb 2019 15:32:16 +0000 http://canyonero.org/?p=1107

What To Do If You Lose Your iPhone: Review these steps before taking that next vacation so you're not caught off guard if your phone falls into the wrong hands.

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Many of you know I recently took a trip overseas to Italy…and while I didn’t want to think about it, the possibility of losing my phone or getting it stolen was a real threat. Not only would the inconvenience and expense be huge while on vacation, but it would be a HUGE security breach if my phone were to end up in the wrong hands. The fact is it’s more damaging to lose our iPhone than to have our wallet stolen (think about that for a moment….because it’s very true!). I talked about the threats of passwords that were “socially engineered” before, and just how much damage it can do if someone gets ahold of all of your online accounts (get a refresher on what this is here: https://www.webroot.com/us/en/resources/tips-articles/what-is-social-engineering). Fortunately, there are some great preventative steps you can- and should- take now before you get your phone stolen, you lose it, or it stops and you need to upgrade.

  1. Turn on Find My iPhone: Open Settings, click on your name, select “iCloud”, click “Find My iPhone”, and make sure it’s on (the button is green). If you lose your phone, you can go to any computer or other iPhone, go to iCloud.com and sign in with your AppleID username/password, and you can track where your phone is with a fairly accurate map. If the phone is lost, and you think it has the potential to fall into unknown hands, you should activate “Lost Mode” while on iCloud.com, to protect your data.
  2. Ensure You Have a Backup: Likewise, making sure you have a good backup is key to prevent problems. Most of our clients use the nightly iCloud backup…when your phone is plugged in to power and charging for the night, and connected to wifi, it will automatically backup to iCloud if you have space (if you don’t….upgrade your iCloud.com storage space, it’s well worth the $2.99/month). However, just because you think this works, doesn’t mean it always is. Check it by opening Settings, click on your name, select “iCloud”, and click “iCloud Backup”. Make sure it’s turned on, and verify the date it last backed up. If you don’t have wifi, or don’t like backing up to “the cloud”, plug your phone into your computer, and manually sync it with iTunes every few weeks, or at least before you take a big trip.
  3. Password Protect It!: We say it all of the time, get a good password. But this means multiple things. First of all, put an unlock code on the phone so that it requires a code, your fingerprint, or FaceID recognition to unlock the phone. Second of all, make sure you know your AppleID password, and it’s a good, strong password, and you don’t need to look it up anywhere to remember it. Your credit card is tied to your AppleID, as is your emails, and if someone can get into your AppleID account, they can do a lot of damage, so make sure that password is secure.
  4. Two-Factor Authentication: We’ve talked about this in the past, but it’s also very important in the off-chance that your phone is lost or stolen. This will require two steps for anyone to gain access to your account…it will require them to know the password AND provide a txted or emailed code for verification. We STRONGLY recommend making sure this is set up, and that you add a spouse or trusted friend’s phone number to the list of “trusted phone numbers” so that if your phone is stolen, you can be in contact with this other person to verify your identity. Here’s how to set up two-factor authentication if you haven’t done it already: https://support.apple.com/en-us/HT204915

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Help! I’m Out of Space in Gmail?!? https://canyonero.org/2019/01/17/help-im-out-of-space-in-gmail/?utm_source=rss&utm_medium=rss&utm_campaign=help-im-out-of-space-in-gmail Thu, 17 Jan 2019 15:58:29 +0000 http://canyonero.org/?p=1098

If you’ve seen this pop-up at the top of your gmail, you know it can get annoying and more prevalent as time goes on. Luckily, it’s fairly easy to understand what’s going on, and we have some great tips to share about how to fix it. Much like every other online service nowadays, Google/Gmail has […]

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If you’ve seen this pop-up at the top of your gmail, you know it can get annoying and more prevalent as time goes on. Luckily, it’s fairly easy to understand what’s going on, and we have some great tips to share about how to fix it.

Much like every other online service nowadays, Google/Gmail has a unified box of space they give everyone, which is generally 15GB of space. This amount of space comes free with each google account created, and is shared between their multiple apps and programs (like Google Photos, Google Docs, and Gmail). For $1.99/month (or $19.99/year), you can upgrade your Google space to 100GB, so if you’re the type of person who doesn’t want the hassle of regular cleanup or maintenance, that’s the simple solution to the problem. For everyone else, keep reading.

When you get the notification that your Google account is out of space, you need to identify the culprit. The easiest way is to go to your Gmail inbox, and scroll down to the bottom of the page. At the lower left hand side of the screen, it will tell you how much space you’re using (and list it in red if you’re close to exceeding that space). Click on the ‘manage’ button below it, If you click on manage, it will show you where how much data you have stored between the different Google apps.

The easiest place to start cleanup is in Gmail. In the search box in on the gmail website, type “size:25000000” in the search box. This will search for all emails that are over 25mb in size.  Start at the bottom of this list (or through previous pages to find the oldest ones), and delete any of these emails that you feel are no longer important to keep. Probably many are old junk videos and attachments you don’t even need anyway. If you feel you need to be a little more specific, you can further specify your search by saying “in:sent size:25000000”.  This will identify any files that you have sent that are over 25mb in size. Again, scroll to the bottom of this list and delete the emails that you probably don’t need anymore.  When you’re done, don’t forget to delete your Trash (and Spam) folders to clear out that space you just freed.

After you have done this, it should free up a significant amount of space (might need to refresh your inbox or give it a minute or two to update the change).  If it doesn’t, look at what is in your Google Drive (maybe old presentations or files you no longer need are still associated with your account), or look at your Google Photos (have you set your phone to auto-backup, or joined someone else’s photo album which makes that count against your storage space?)

If I lost you back at the top of this email, don’t hesitate to reach out for more help. We don’t need anyone maxing out their space or paying a yearly reoccurring fee just because they don’t know how to manage their space. Visit us at www.canyonero.org for more information.

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Be A Techy-Gift Super Hero! https://canyonero.org/2017/12/08/be-a-techy-gift-super-hero/?utm_source=rss&utm_medium=rss&utm_campaign=be-a-techy-gift-super-hero Fri, 08 Dec 2017 14:46:56 +0000 http://canyonero.org/?p=1053

Yesterday, I got a call from a frantic woman who had no idea what to get for her nieces for stocking stuffers.  Sure, little kids are always easy, but once they hit that pre-pubescent stage where ‘kid toys’ don’t cut it, it can sometimes be incredibly hard to find the perfect gift.  I’ve been asked […]

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Yesterday, I got a call from a frantic woman who had no idea what to get for her nieces for stocking stuffers.  Sure, little kids are always easy, but once they hit that pre-pubescent stage where ‘kid toys’ don’t cut it, it can sometimes be incredibly hard to find the perfect gift.  I’ve been asked by several people to point out a few of my favorite tech stocking stuffers, and give people some ideas on great, practical items to round out their gift giving.  Please be advised….these items mentioned below are ones I’ve actually bought, used, and recommend to others- which is really important (not ‘bought at a discount in exchange for a positive review’ or anything either).  In this day and age, our Facebook and Google feeds are pushing products that the seller paid to endorse…and in many cases, those cheap products from foreign manufacturers get horrible reviews and probably don’t even work if they’re meant to work with electronic devices like cell phones or tablets, so it’s important to read credible reviews from people you know and trust before purchasing.  Regardless, here are a few last minute gifts I strongly suggest picking up for those “special” people in your lives:

Dual USB Charger: The more devices we have, the more we need to plug in.  Did you think they could ever perfect the small white little USB charger that plugs into the wall?  They did….they gave it 2 USB ports, allowing you to charge two devices at once.  It’s a necessity….right up there with food and water….(ok, but for some of us it is).  This little friend from Aukey is wonderful….he actually helps charge your devices quicker, AND lets you charge two at a time through one slim plug.  Grab a few….one for your laptop bag, one for that kitchen counter charging station, and anywhere else you want to eliminate clutter.

Longer & Stronger iPhone Cables:  If you have a smartphone or tablet, you know how dirty or dingy and delicate those cables from the manufacturer can be.  When I first saw people making reinforced braided iPhone cables, I quickly purchased them up, and to this date- and several brands later- I’m still using all of them.  Do your friends and family a favor and gift them some braided smartphone cables.  The key is to make sure they are Apple MFI Certified (quality parts that are verified to work with Apple products and not be counterfeit).  Here’s the ones I like: Amazon Basics, Anker.

Bluetooth Speaker: I’ve had a little portable, bluetooth speaker since they first came out.  Then, last year, I noticed it would no longer charge and was out of warranty because the internal parts broke.  I searched high and low, tried several (and I mean TONS) of brand and non-brand name devices, and stumbled across this Anker SoundCore Sport XL.  Sure, it’s portable, waterproof, and durable, but more importantly, it sounds really full- with a built-in subwoofer- and works like a charm.  I couldn’t be happier with the purchase, and it comes with me on beach vacations and more.

Sleeping Headphones: I bought these Cozy Phones over the summer, and loved them so much, I just bought a pair for my daughter to use on car trips.  They’re comfortable, fit like an ear warmer headband, and have little headphone speakers built inside so you can listen to music as you drift off to sleep.  They’re well made, have a super-long cord, and make listening to sleep-inducing stories or meditations a breeze.  Check out their adorable Kid ones, or the new Bluetooth ones!

Battery Packs: It’s inevitable….you’re running out the door, and you realize your phone or tablet has no charge.  Prepare for such natural disasters by having a battery pack in your briefcase, car, or purse so you can quickly recharge on the go.  They’re cheap, effective, and always a good backup plan to have.  Like I mentioned above, steer clear of the super cheap models (from the Dollar Store or Five Below), as they tend to have an incredibly small battery, and might not even give a phone a whole charge.  Purchasing a larger one can often times charge iPads or tablets as well, and require a recharge less often, but also take up more space, and cost more money.  I have been a fan of these Anker ones (for those wanting a more battery life), and their slimmer model here to keep in my purse.  Don’t attempt a day trip to a zoo, museum, or theme park without one!

Touchscreen Gloves: This might seem like a no-brainer, but this time of year, gloves are always nice.  In the last few years, many gloves are coming out with ‘touchscreen fingertips’, or different fabric on the fingertip to make it so you can still use your smartphone.  This is a novel idea, but I’ve noticed some work better than others.  The neoprene-type gloves seem to work the best- because they’re slim fitting and have a good fabric on the pointer fingertips.  Knitted or cotton options don’t work as well, and often take several tries, and I’m not a fan of those funky open fingertip gloves because your fingers still get cold and chapped.  I have both the Isotoner gloves, and the Head gloves (which are at Costco), and found them both equally good.

Hopefully, I’ve given you a few ideas to help make the gift giving frenzy less stressful.  I would LOVE to have you comment below about other tech gifts you have or think are a great gift for others!

 

 

 

 

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What To Do When Your Email Has Been Hacked https://canyonero.org/2017/11/15/what-to-do-when-your-email-has-been-hacked/?utm_source=rss&utm_medium=rss&utm_campaign=what-to-do-when-your-email-has-been-hacked Wed, 15 Nov 2017 16:58:25 +0000 http://canyonero.org/?p=1048

Sadly, most of us have been there: you have either received a spam email from someone in your address book that they clearly didn’t intentionally send you, or worse, you realize your account has been compromised and has been sending these messages out to others.  Sometimes its an obvious fake, but other times, the links […]

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Sadly, most of us have been there: you have either received a spam email from someone in your address book that they clearly didn’t intentionally send you, or worse, you realize your account has been compromised and has been sending these messages out to others.  Sometimes its an obvious fake, but other times, the links or the email content can be deceiving and hard to tell if it’s really a legitimate email or not.  If you’ve realized that your email address was sending spam out to others, or you accidentally clicked on a link someone sent you that you thought was valid, your first and immediate step is to CHANGE YOUR PASSWORD.  Use a unique username/password combination that isn’t used at other sites for the most security, or set up two-factor authentication.  Most times, simply changing your password will stop the problem, and if you have no other symptoms, no further virus checks on your machine or device are needed.

So with the thousands of emails we get daily, how do you help navigate through these emails to spot phishing/spamming emails?  Here are some great tips to live by:

  • Verify The Sender: is it using a valid address from someone you know?  Is the sent-to field blank or filled with names you don’t know?
  • Consider The Content: would this person really be sending you great deals on pharmaceuticals from Canada?  Question if it seems valid before clicking on any links or downloading any files that are attached.
  • Check The Link: If there’s a link in the email, hover over the link with the mouse and make sure both what is written in the email (and the link address where it will actually take you) are the same and appear to be a valid http://www site.  If you’re asked to log in somewhere by following a link (like a bank), never use that link, and go directly to the website itself.
  • Look At Spelling & Grammar: often times, spam will be riddled with poorly worded or spelled items, or weird characters in the email.  This is often an indication that it wasn’t translated well, and should be an instant red flag.
  • Be Leery of “Urgency” or Attachments: common tactics to get your attention are alerting you to an “urgent overdue bill” or something that would make you click on the attachment.  If it was really that urgent of a situation, the sender would probably have called versus sending an email.

Luckily, spam filters built into most of our email programs are getting better at hiding the millions of junk and spam email messages that are sent every day, but occasionally, new ones come through the cracks.  Do your part to help the spread of this….if you receive a spam message from a friend, reply to the email, or call/txt them and have them change their email right away to stop the spread of spam and harm to others.  Let’s live by this rule: the only kind of spam any of us want is the kind we can buy in a can!

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iPhone 11.1 Glitch: How To Fix That Weird “i” Issue https://canyonero.org/2017/11/08/iphone-11-1-glitch-how-to-fix-that-weird-i-issue/?utm_source=rss&utm_medium=rss&utm_campaign=iphone-11-1-glitch-how-to-fix-that-weird-i-issue Wed, 08 Nov 2017 15:40:00 +0000 http://canyonero.org/?p=1039

Software updates are never perfect, but the latest Apple iPhone 11.1 update (which added over 70 new emoji to your keyboard) also made an annoying issue for a small number of users….typing “i” auto-corrects to an “a” and a weird symbol.  Apple is working on coming out with an update to correct this in the […]

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Software updates are never perfect, but the latest Apple iPhone 11.1 update (which added over 70 new emoji to your keyboard) also made an annoying issue for a small number of users….typing “i” auto-corrects to an “a” and a weird symbol.  Apple is working on coming out with an update to correct this in the next few days, but if you’re one of the few affected, and you txt or email a lot, it is an annoying inconvenience to say the least!  Here’s what you can do to fix the issue temporarily until an official fix is issued:

  1. Go into Settings on your iPhone
  2. Select General
  3. Select Keyboard
  4. Select Text Replacement
  5. Click “+” to add a new shortcut
  6. Type an upper-case “I” under “Phrase”, and type a lower-case “i” under “shortcut”

This is also a great time to look at any other words you might commonly type and want to correct.  For example, I’ve set mine so that if I type “Mac” it auto-corrects to MacKenzie (my daughter), saving me some keystrokes.  I’ve also done it with some frequent places or stores I shop at, and it’s a nice convenience.

If this doesn’t seem to fix your problem with the “i” issue, give us a call, we’ll be glad to take a look at it and help you out!

 

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My Battery Life Is Shot Since Updating To iOS 11! https://canyonero.org/2017/10/19/my-battery-life-is-shot-since-updating-to-ios-11/?utm_source=rss&utm_medium=rss&utm_campaign=my-battery-life-is-shot-since-updating-to-ios-11 Thu, 19 Oct 2017 14:07:45 +0000 http://canyonero.org/?p=1035

As of last week, nearly 50% of compatible iPhones have been updated to the new iOS 11 that was released a few weeks ago.  Hopefully many of you are enjoying the new features….but more than likely you’ve noticed that since the update your battery life on your phone has significantly decreased.  Sound familiar?  Actually, there’s […]

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As of last week, nearly 50% of compatible iPhones have been updated to the new iOS 11 that was released a few weeks ago.  Hopefully many of you are enjoying the new features….but more than likely you’ve noticed that since the update your battery life on your phone has significantly decreased.  Sound familiar?  Actually, there’s reports of this happening with any new update to a phone (iPhone or Android), so it happens to all smartphone users.  We’re going to run down a few things to check with the newest iOS update…and see if we can minimize that drain with a few simple tips.

One probable cause you don’t want to discount is USER ACTIVITY when you’re checking out all those new features.  You get the new software, and things look different, so you spend time logging into everything, trying apps and setting things up, and all of that drains your battery because it’s more use than normal.  I know, I know….it’s not the only cause of your battery issues, but it’s definitely something to throw into the mix.

Luckily, iOS makes it easy to look at what’s hogging your battery.  Go into Settings > Battery, and there’s a whole menu devoted to battery usage.  See what the top apps are in both the last 24 hours, and in the last 7 days.  Try uninstalling and reinstalling some of the biggest apps to see if that makes a difference (like Facebook or Instagram), as it’s possible that some apps haven’t been updated for the new operating system yet, and are inefficiently using battery.  You can also get more information about an app by clicking on the biggest apps to see how much battery drain was on the screen versus in the background.  If a good chunk of the battery life was spent in the background, consider disabling Background App Refresh for those apps (Settings > General > Background App Refresh).

The next thing to check is Location Services- or what’s tracking your location. Here’s where it saved me a LOT of battery life.  I had several apps that were all using my location in the background all of the time.  Go to Settings > Privacy > Location Services at the top.  Review this list of your apps that can get your location, and consider shutting off access to many of them.  Remember those popups we sometimes get when we first open an app?  It will ask us if it’s ok to use the location- and sometimes we’re so anxious to just use the app we say yes to get into the program we don’t fully read what it says.  Here’s how you can turn it off, and stop things from tracking where you are.  (Do note….blocking location from weather or GPS apps significantly diminish their usability….so consider simply changing it from Always using your location to “While Using” if you’re unsure.

Similar to location is GPS programs.  The biggest battery draining apps on the phone are almost always GPS programs.  Sure, it’s convenient to use Apple Maps or Waze on your phone, but if you do it for a few hours, your battery will significantly be depleted.  To help that, make sure you turn off the GPS app when you’re done using it (i.e. get to your destination, double tap the home button and find the GPS app, and swipe up to stop it from running at all).  It won’t access your location in the background (if you set it to “while using” above), and will significantly save your battery life.

If you review these features, and make some changes, give it a day or two and see if things are better on your phone.  I know in those first few days after updating, it was painfully draining….but now it’s significantly better.  If you think you have a problem with the phone, and these tips aren’t helping it, reach out to Canyonero Consulting, and we’ll see how we can help!

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My Internet Isn’t Working….What Can I Do? https://canyonero.org/2017/10/12/my-internet-isnt-working-what-can-i-do/?utm_source=rss&utm_medium=rss&utm_campaign=my-internet-isnt-working-what-can-i-do Thu, 12 Oct 2017 17:02:49 +0000 http://canyonero.org/?p=1029

Here’s a question we get all of the time: “My internet goes down a lot, or doesn’t work reliably….what can I do to fix it?”  It’s a multi-leveled question, and not always an easy answer, but there’s a few factors to look at when talking about internet speed and performance: Check Your Speed.  If you […]

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Here’s a question we get all of the time: “My internet goes down a lot, or doesn’t work reliably….what can I do to fix it?”  It’s a multi-leveled question, and not always an easy answer, but there’s a few factors to look at when talking about internet speed and performance:

  • Check Your Speed.  If you question your internet speed and performance, go to http://speedtest.net, and run a test of your internet speeds.  It will tell you how fast you’re downloading and uploading, and it’s a good baseline to have these numbers before you start working to correct the problem.
  • Contact Your Provider.  Most people in our service area have cable based internet (from Comcast, WOW, etc), and it comes into their homes and businesses through a coax cable to a box called a cable modem.  If your computer is hooked directly up to that cable modem and it’s having issues with speed or connecting to the internet, chances are that your first call needs to be your cable provider.  If what’s coming into your home isn’t working, then they need to fix it, and likely there is no charge for this service.  In many cases, you might just have an outdated box, and they can come bring you a new one, or they can refresh the service on their end to see if that helps.  Once your internet provider has confirmed the internet coming into your home is good, then it’s time to move to the next step.
  • Look At Your Router.  Chances are, most of you have a wireless internet connection available at your home/office, and often times that can be the source of internet problems.  By default, most of the cable internet providers will provide a combo cable modem/wireless router that they pre-configure for you when you first get the service and rent to you for around $10/month.  Sometimes those combo units aren’t set up as strong as they can be, or they have a lot of interference (see below), or are simply older and need to be newer technology to connect reliably with newer devices.  If you are renting your unit, see if your provider will upgrade/update your unit at no cost, or consider having Canyonero come out to put a higher quality external wireless router in your home.  Purchasing your own wireless routers can be an inexpensive yet significant performance upgrade to the standard rented equipment.  They make hundreds of different boosters and routers out there, so it’s a good idea to get professional advice before buying something new.  We can also purchase a cable modem, which will allow you to forego that monthly rental fee all-together and get you newer, more reliable equipment!
  • Location, Location, Location!  Having a good central location on your wireless router is key in getting internet in your home.  Is the wireless router located in an area with a lot of interference from other electronic devices, metals, stones or brick walls?  Lots of times, the wireless signal can be affected by both walls and hard structures as well as electronic interference from things like your cordless telephone or microwave oven.  Try moving the wireless router to the most central location in your home, or away from other electronics and see if that helps the speed and stability of your service.  In some cases, you may need a wireless extender or 2 wireless routers if your square footage is too large or oblong for a standard wireless signal.

If you can identify where the performance problems are coming from, that’s usually the first step in the process.  In many cases, a phone call to your provider can help address or identify problems, but if not, there are many things we can try to help boost the performance, speed, and reliability of your internet service.

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When Was Your Last iPhone Backup????? https://canyonero.org/2017/09/29/when-was-your-last-iphone-backup/?utm_source=rss&utm_medium=rss&utm_campaign=when-was-your-last-iphone-backup Fri, 29 Sep 2017 13:47:03 +0000 http://canyonero.org/?p=1025

The majority of our customers are iPhone users, and every so often I get an inquiry from a customer who has run into a problem with their phone, and the first question I ask is “when was your last backup”.  If in hearing that question, you don’t know the answer…keep reading, and you’ll want to […]

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The majority of our customers are iPhone users, and every so often I get an inquiry from a customer who has run into a problem with their phone, and the first question I ask is “when was your last backup”.  If in hearing that question, you don’t know the answer…keep reading, and you’ll want to follow the steps I detail below.

iPhones have a great cloud backup feature- iCloud- which is built into their phones making it easy to back up seamlessly….IF you have it set up properly before hand.  We’re going to walk through how to make sure it’s set up correctly, and if it’s not, help you make sure it.

  1. Know your iCloud username/password?  This is perhaps one of the most important steps in the whole process. If you’re a user of Apple products, and have at least one device (iPhone, iPad, etc.), you’ll want to have one username that is your iCloud username/password.  This is your account for everything Apple….it’s what your backups are tied to, it’s what your app store purchases are tied to, and it’s your personal account for everything on your phone.  You can check your phone right now and see what yours is: go to Settings > click your name at the top (if that doesn’t work, you have an older operating system…so you go to Settings > iCloud).  You should see an email address at the top of the screen.  This is your AppleID…and while it’s logged in, any backups or purchases that are made are tied to this account.  Make sure you know the password to this account…assuming it’s already logged in, scroll to the bottom of the iCloud screen and click Sign Out.  You will be prompted to type in your password….if it lets you log out, you have the correct password (so now log back in with that password).  Write both that username and password combination down in a safe place.  Most importantly….parents, make sure you have this for your kids devices as well.  It is critical to have this information if you ever need to recover the data on your phone.
  2. Check the Backup Status.  There are two ways to backup your Apple device….one is via iCloud (storing it electronically in the cloud), and the other is by plugging the device into your computer and storing the backup on your computer.  The key is to make sure at least one, if not both are working.  We’ll detail how to check both ways:
    • iCloud (preferred method): Head to Settings > click on Your Name > and then click on iCloud.  Scroll down on the screen to where it says iCloud Backup.  Note what it says next to that option….if it says “On”, it means you’re currently making a backup.  Click on that setting to see the details about it; once it’s set up correctly, the phone will automatically backup its information to the cloud when the device is plugged in, locked, and connected to WiFi (for example, when you plug the phone in to charge it for the night).  If the setting is on, note the last successful backup.  If you lost your phone right now, would you be OK with restoring your phone to what it looked like at that date/time?  If not, do a Back Up Now to get a more recent backup.  We recommend turning this on, and check it the next few days to insure it is properly doing a backup nightly.
    • iTunes: Plug the device into the computer, and open your iTunes program.  In the upper left side of the screen, you should see a small icon of a iPhone or iPad….click on that to verify you’re looking at the right device.  In the center of the screen, note the backup section, and see when your last Backup was.  While you’re here, it’s not a bad idea to do a manual backup to your computer right now via iTunes, just to have it.  While the phone is plugged in, click the “Back Up Now” button on the screen, and the device will manually back up to the computer as well.
  3. Figuring out the iCloud Storage Space.  Here’s one that gets many of our clients…they know their AppleID/password, they have the device backing up on a regular basis, but they take a lot of pictures, and they can’t complete an iCloud backup because they’re out of space.  iCloud gives everyone 5GB of free backup space in the cloud….but that quickly gets used if you store a lot of data or take a lot of pictures.  If you’ve hit that limit, consider paying for more storage.  Apple has very reasonable pricing for storage (https://support.apple.com/en-us/HT201238), 50GB is 99 cents/month, and WELL worth the money for the simplicity of automatic backups alone.  If 50GB isn’t enough, consider the 200GB backup option for $2.99/month.  Best of all, now in iOS 11, your paid backup storage can be shared between other devices in the family….so if you spring for the $36/year for the 200GB storage option- it can be shared with your spouse and kids as well…making it a wonderful investment.  I know….nobody likes another monthly payment….but I can tell you from experience, the simplicity of having the backup done automatically in the cloud nightly for the convenience of $36/year as opposed to having to remember to manually do it to your computer….it’s a no brainer…especially if the device is lost or stolen and you are now relying on your last backup to get back those baby pictures and vacation videos.

Now that you’ve checked your device’s backup status, breathe a sigh of relief….make sure you’ve documented the username and password, and make sure you know how it’s backing up on a regular basis.  If you choose to do the manual backups, consider creating a reminder to make you remember to do them on a regular basis.  It’s amazing how we rely on these devices now a days, and if you make sure it is set up correctly from the start, you’ll minimize problems later down the road.  As always….if you need help with this….don’t hesitate to reach out and ask your friendly Canyonero Tech!

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